Last updated: June 2026
These Terms & Conditions govern your booking and participation in any trek or activity organised by Elneeru. By booking a trek, you agree to them on behalf of yourself and everyone in your booking.
Bookings & payment
- A booking is confirmed only once full payment is received through our payment gateway (Razorpay).
- Prices, dates and itineraries are subject to change until your booking is confirmed.
- Pickup points and timings are shared after booking; please arrive on time, as group transport cannot wait.
Precedence of WhatsApp confirmations
WhatsApp is Elneeru's official channel for all booking-related communication. Any confirmation issued in writing by Elneeru from its official WhatsApp number +91 90082 53367 in respect of a booking — including the itinerary, inclusions and exclusions, pickup points and timings, applicable prices, and any cancellation, refund or reschedule decision — shall be final and binding on both parties and shall prevail over the contents of this website, our social media channels and any brochure or promotional material, to the extent of any inconsistency.
These Terms record Elneeru's standard terms of business; the WhatsApp confirmation records the agreed terms of your particular booking. Customers are advised to retain the relevant chat as their record. No oral or telephonic representation shall be binding on Elneeru unless subsequently confirmed in writing from the aforesaid number.
Fitness & responsibility
- Trekking is a physical activity carried out in natural terrain. You confirm that you (and your group) are medically fit for the difficulty level chosen.
- You must disclose any medical condition that may affect your participation at the time of booking.
- You agree to follow your trek leader's instructions at all times. We may remove any participant whose conduct endangers themselves or the group, without refund.
Risk
Adventure activities carry inherent risks. While we maintain certified guides, first-aid and emergency protocols on every trek, you participate at your own risk. Elneeru is not liable for loss, injury or damage arising from circumstances beyond our reasonable control.
Cancellation & refunds
Cancellations and refunds are governed by our Cancellation & Refund Policy.
Photography
We may photograph treks for promotional use. If you prefer not to appear in our photos, just let your trek leader know.
Contact
Questions? Reach us on WhatsApp at +91 90082 53367 or email hello@elneeru.in.